happened to me a shocking thing. But I'm just out with broken bones.
As you know I've been away this summer. Prior to Taormina and then in Rome: a total of twenty days. Both
providing something similar and partly because I'm lazy and distracted all my supply contracts with payment RID and so far I have lived a quiet area. Without
I realized to change society, from the supply Enel services for electricity, I went to Enel Enego. RID always available for payment of bills.
Good. During one of my absences, I received a bill to be paid with the new company. At home. Of course not been paid. And during my absence the second came the prompt payment by registered mail to regularly ended up in storage.
On my return to cities, ritiratala, I proceeded to pay the amount due immadiatamente, October 6, tranquil to have solved everything.
On October 12, I suddenly come to power outage. After several consultations, I am told by Enel Energy that actually I had made a drastic decrease of the power but, as I had paid the bill, and was not due to be considered an error. They proceeded to restore the supply immediately.
I tell about my ordeal from day to day but I'll save because I know how the story would be long and monotonous.
In short: the decrease of power is gone with up to 25 days. Phone calls, faxes and involvement with various protest Altroconsumo did not produce a result that other insurance daily for urgent calls by Enel Enel Energia to serve because I laugh all the power of contract.
Of course, given the futility of my efforts, I turned to my lawyer to make a provision for an urgent court. But time was needed anyway. And I stayed at home without being able to use freezers, refrigerators, washing machines, electric stove, and even computer: everything has stopped with the mere possibility of some light bulb.
Good. On 26 October, instead of give me back my power supply completely cut: in complete darkness, with the aggravating circumstance that my phone becomes silent because, having Tiscali, its operation is linked to the electricity. No electricity no telephone and no fax.
begin the appeals Customer Service Enel energy from cellphones are not free, and salty. Every telephone call center requires a minimum of 20 minutes, and serves only to be told that mandaranno a reminder.
The sense of helplessness that attacking me is incredible. I see no other solution than to continue to call knowing full well that not going to help.
After 6 days in the dark, in this Kafkaesque situation, I have the idea of \u200b\u200bgoing in person at a point Enel. I struggle to discover what is one to which it is useful to turn to. I should have read the site Enel energy ... but without a computer ...
I finally found the right place. I found an employee friendly and understanding that, after she said she would do a report, understanding that I would have killed this time, he made phone calls, simple phone calls, but the right people. The same who had not received any request made by e-mail from the offices. I was with her, to follow his every action and every phone call eg three hours. But finally, the decisive sentence: This afternoon will be a team to his house to see if there is a failure.
And that night, I recovered the light.
Do you realize? After days and days of no use to fight the only way that I was told that there was no feasible and also. All this would go on as yet?
Now my lawyer will ask for damages, and I just had the opportunity to make a fax, I immediately changed the supplier company.
And now I'm just stressed the fact that I told you all this.
ME OR are told?
As you know I've been away this summer. Prior to Taormina and then in Rome: a total of twenty days. Both
providing something similar and partly because I'm lazy and distracted all my supply contracts with payment RID and so far I have lived a quiet area. Without
I realized to change society, from the supply Enel services for electricity, I went to Enel Enego. RID always available for payment of bills.
Good. During one of my absences, I received a bill to be paid with the new company. At home. Of course not been paid. And during my absence the second came the prompt payment by registered mail to regularly ended up in storage.
On my return to cities, ritiratala, I proceeded to pay the amount due immadiatamente, October 6, tranquil to have solved everything.
On October 12, I suddenly come to power outage. After several consultations, I am told by Enel Energy that actually I had made a drastic decrease of the power but, as I had paid the bill, and was not due to be considered an error. They proceeded to restore the supply immediately.
I tell about my ordeal from day to day but I'll save because I know how the story would be long and monotonous.
In short: the decrease of power is gone with up to 25 days. Phone calls, faxes and involvement with various protest Altroconsumo did not produce a result that other insurance daily for urgent calls by Enel Enel Energia to serve because I laugh all the power of contract.
Of course, given the futility of my efforts, I turned to my lawyer to make a provision for an urgent court. But time was needed anyway. And I stayed at home without being able to use freezers, refrigerators, washing machines, electric stove, and even computer: everything has stopped with the mere possibility of some light bulb.
Good. On 26 October, instead of give me back my power supply completely cut: in complete darkness, with the aggravating circumstance that my phone becomes silent because, having Tiscali, its operation is linked to the electricity. No electricity no telephone and no fax.
begin the appeals Customer Service Enel energy from cellphones are not free, and salty. Every telephone call center requires a minimum of 20 minutes, and serves only to be told that mandaranno a reminder.
The sense of helplessness that attacking me is incredible. I see no other solution than to continue to call knowing full well that not going to help.
After 6 days in the dark, in this Kafkaesque situation, I have the idea of \u200b\u200bgoing in person at a point Enel. I struggle to discover what is one to which it is useful to turn to. I should have read the site Enel energy ... but without a computer ...
I finally found the right place. I found an employee friendly and understanding that, after she said she would do a report, understanding that I would have killed this time, he made phone calls, simple phone calls, but the right people. The same who had not received any request made by e-mail from the offices. I was with her, to follow his every action and every phone call eg three hours. But finally, the decisive sentence: This afternoon will be a team to his house to see if there is a failure.
And that night, I recovered the light.
Do you realize? After days and days of no use to fight the only way that I was told that there was no feasible and also. All this would go on as yet?
Now my lawyer will ask for damages, and I just had the opportunity to make a fax, I immediately changed the supplier company.
And now I'm just stressed the fact that I told you all this.
ME OR are told?
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